We are asked about this pretty often! Some people wonder if it is allowed, is it expected,
what is normal? We leave that up to the discretion of our clients and the service provided. While that's not the most helpful answer we can only say that your pet sitters will take great care of your pets, regardless!
The team strives to do the best job possible to enable you to travel with Peace of Mind. They pay attention to your pet's behavior, potty habits and eating habits to be alerted to anything unusual that may need intervention. Your visit reports will be fun and informative and you can trust that if your dog has stopped eating or has diarrhea you will be kept informed.
We'll also be looking after your home and the pet sitters have alerted the manager and clients to ice makers that have failed (they leak all over the floor!), a gas burner that was on at our first visit (the pet was immediately evacuated and the house was aired out), a trampoline that had blown over the fence, a ping pong table that had blown up against a sliding glass door, a gate that was blown off the hinges (yes, we do have a windy season!), a toilet that hadn't stopped running, a sprinkler system gone haywire, pipes that had burst after a deep freeze and more!
If you choose to tip your pet sitters our system makes that so easy! Simply log in to your account and navigate to Petcare > My Info > Details (expand the section) > Tipping. You can set a Percentage or a Dollar Amount per visit.
Q: How much do most clients tip?
A: It averages out to $2 to $4 per visit.
Q: How is the tip distributed?
A: The system splits it per visit and the amount goes to the pet sitters completing the visits.
Q: Can I leave a cash tip?
A: Yes. Please put it in an envelope with Creature Comforts written on it so they know to take it (they are not going to take unmarked cash left on the counter). The manager will collect it from one of the pet sitters and will add it as a tip payment to have the system split it.
Q: What if I cancel or add visits?
A: We charge at the end of service and your automatic tip setting will apply only to completed visits. If you pay your invoice in advance the cancellations will appear as a credit balance on your account and the tip amount is not applied to cancelled visits.
Q: Can I tip one pet sitter more?
A: You can do this with the assistance of a manager, just text and we'll help!
We hope that you will rest assured that our pet sitters are dedicated to providing the best care. They do love to get tips and it makes their day but they are going to love your pets just the same if tipping is not within your budget!